How Green Building Should Look : Ken Yeang

Green building doesn't necessarily equal ugly. There's often a causallink between building's look and its sustainable credentials, if for no other reason than green architecture demands a certain set of materials, economy, and form. Now, this form-function relationship need not mean ugly, aesthetically uncomfortable.

According to Ken Yeang, good architecture is green architecture, but green architecture is not necessarily good.

The building should not look like a modernist, and should not be pristine; it should be a bit fuzzy and something new. The ideal green building is one which is ecomimetic and whichintegrates seamlessly and benignly with the natural environtment at 3 levels: physically, systemically, and temporally.

Handling Complaints

I realized when I was in Indonesia, I didn't bother to waste our time to complaint because no body will respond. It became a culture. We just need to learn our lesson and keep in mind not to go back to the place that have bad service or product.

It's a totally different story when I live in Singapore. Every time you are not satisfied with a thing or a product, you can make a complaint. Most of them will respond positively by giving discount, free give, or apologize to you.

The real test of client relations skill is the way we handle difficult situations. A Complaint is a warning sign that our product or service has a problem. Treat a complain is an opportunity to put things right.

For service company, good word of mouth is the best and most reliable source of marketing.

These steps may be a better procedure to respond a complaints :
- Keep calm and listen
- Thank the client for bringing the matter to your attention
- Apologise
- Never argue or disagree, even the client is wrong
- Ask question and note the facts
- Consider the some alternative of solutions, decide the best to do and take action
- Explain what you are doing and why
- Make a record of the complain and pass it to those responsible
- Follow up to ensure the matter was rectified

I will put "handling problems and difficult clients" on the same category.

These are the steps :
- Ask questions to clarify the problem.
- Solve it your self if possible or find some one who can
- Do not ignore or dismiss the problem
- Do not blame the client
- Do not laugh, even it's funny
- Do not avoid by saying "it's not my job" or "we can't help you"
- Try to understand the client
- Respond as quickly as possible

Beside those steps, I think our expression when we are talking to client has to be neutral or welcoming rather than black face :)

Skin booster

Finally I have to make a decision for my dull face skin. It can not be helped anymore. I know some extra money will be sacrified for the upgrading.

First option will be buying a bottle of the miracle essence from SKII. It will definitely help to make the skin looks radiant.

I was looking for second option, such as traditional chinese ingredients or vitamin C. I heard a lot of celebrity inject vitamin C to make their skin more fair. Even though they are native Indonesian who have darker skin tone, but once they inject vitamin C they look like Chinese with fair skin.

I found something that is not new, and I'd been looking for this thing for few times.


So since I've decided to spend for my personal treatment and i've done my research on this product's review, then i finally decided to buy this.

I've taken my 3rd bottle. I would say my skin is a bit smoother, but the glow I'm expecting is not shown yet. I will only risk my $58.80 for this 12 days treatment. If it doesn't work, then it's time to move on to other alterntives.

I need my Great Cook

When Niko was away to Jakarta last time.
I suffered a lot. I had to make my own lunch and dinner.
This was what I manage to do to relieve my hunger. It was a pathetic meal. :(


I cooked rice and mixed with furikake. I used Daisho sushi molder.
The rest were popcorn chicken, sausage, and hamburger. I also finished the left over lettuce.

3rd Wedding Anniversary, Bintan

It was started with a failure to find taxi at Sengkang. We were late to catch 1st ferry to Bintan. So we decided to have lunch at Tampines Mall and from there then we went to Tanah Merah ferry terminal.


We stayed at Mayang Sari Bintan Resort. The cottage was a bit old but I think still ok.
The beach was not as clean as Club Med beach.

Beef and Chicken Rendang

This is also one of the best from Niko the great cook!!!

Spaghetti with Brocolli Sauce

One more new menu from Niko the great cook.
He cooked pasta with brocolli served together with the hamburger we did last week and decorated with button mushroom. :)